对产品质量实行“三包一赔”英语口译, 设备运抵现场后派有经验的技术人员进驻现场, 全方位服务, 并指导安装。

“Three commitments (including repair, replace and refund) and one compensation” will be implemented regarding product quality, experienced technicians will be assigned to enter site after arrival of equipment at site, full range service and installation instruction will be provided.

“ 全过程服务”即产品制造、安装、调试、运行及设备大修全过程的跟踪服务。安装期间, 设备第一批部件到达现场后, 沈重售后服务人员进驻现场, 指导设备安装调试, 一直到设备通过验收合格后, 并征得用户同意后方可离开现场。

“Whole-process service” is namely products manufacture, installation, debugging, operation and follow-up service of the whole process of equipment overhaul. During installation period, after arrival of the first batch equipments at site, after-sales service staff of Shenyang Heavy Machinery will enter site, and instruct equipment installation debugging until equipment passes acceptance inspection, and leave site only after getting consent of users.

“终身服务”, 及时向用户提供设备新技术情况上海翻译, 定期走访用户, 对产品的使用情况进行详细了解, 并提供改进方案与措施。

 “Life-long service”, provides new technology status of equipment to users timely, visits users regularly, finds out details of usage situation of products, and provide improvement solution and measures.